Neuco is currently:
CLOSED
(800) 323-7394

CAREERS AT NEUCO

Neuco is proud to be Great Place To Work-Certified!

This recognition is based entirely on feedback from our employees and reflects our ongoing commitment to creating a positive, supportive workplace where people feel valued and empowered to grow. As the global benchmark for workplace culture, the Great Place To Work certification highlights Neuco as an employer of choice in our industry.

Equal Employment Opportunity

Neuco is proud to be an Equal Opportunity Employer. It is the policy of Neuco to afford equal employment opportunities regardless of race, color, religion, sex, national origin, ancestry, citizenship status, sexual orientation or gender identity, order of protection status, or any other protected class under state or federal law. Further, any applicable laws relating to age, marital status, pregnancy, military status, arrest record, genetic information, and disability discrimination will be strictly adhered to. This policy of equal employment opportunity applies to all aspects of the employment relationship, including but not limited to hiring, promotion, training, transfer, compensation and benefits, job placement and assignment of responsibilities, performance evaluation, training and professional development opportunities, formulation and application of human resource policies and rules, facility and service accessibility, discipline and termination, lay-offs, and all other terms and conditions of employment.

Neuco Benefits

Neuco offers a robust benefits package to our employees, which is designed to help make a difference in their financial security, good health, and work/life fit. It includes insurance (i.e., medical, prescription drug, dental, vision, life, and disability), 401(k) and Roth retirement plans and matching, paid time off, parental leave, tuition reimbursement, an employee assistance program, a referral program, and a bonus program.

Apply

To fill out an application, complete the Neuco Application Form and send the completed document along with your resume and cover letter to careers@neuco.com. All job offers are contingent upon candidates' successful completion of post-offer, pre-employment drug and background screening.

Openings

Job Summary: We are seeking proactive and customer-focused Tier 1 Help Desk Technicians to join our IT support team. These roles are critical to maintaining business continuity and improving service delivery across our multi-location organization. Technicians will provide front-line support for hardware, software, and account-related issues, ensuring timely resolution and a positive user experience. Wage range: $24-30/hour, commensurate with experience and certifications.

Duties/Responsibilities:
  • Respond to help desk tickets related to password resets, software troubleshooting, and basic hardware issues
  • Provide same-day support coverage for both office and distribution center locations
  • Document and escalate complex issues to Tier 2/3 support as needed
  • Maintain accurate records of support activities and resolutions
  • Perform other duties as assigned
Required Skills/Abilities:
  • 1-2 years of experience in IT support or help desk operations
  • CompTIA A+ Certification
  • Familiarity with ticketing systems and remote support tools
  • Strong communication and problem-solving skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Willingness to cross-train and support multiple locations
  • Experience in mixed operating system environments is preferred
  • Customer service orientation and attention to detail are highly preferred
  • Network+ and Security+ are bonus points