Job Summary: Expeditors are responsible for securing the quality and timely delivery of parts that Neuco currently has on order for our customers and our own stock. Expeditors are in charge of updating ship dates or back-order dates, or, if a product is unavailable, making sure that a replacement part is found or that the part is removed from the purchase order. Expeditors are also responsible for stock checks when requested by one of our vendors. Expeditors must be skilled multitaskers who are enthusiastic, communicate clearly and effectively in a timely manner, and maintain focus. Expeditors must interact with vendors over the phone, via email, and chat. Expeditors work directly with the Neuco Purchasing Department and also interact with the Customer Support Team, the Inside Sales Team, and the Local Sales Team. Throughout all interactions, Expeditors must maintain a high level of professionalism and present Neuco and the Expediting Department in the best light possible, as each interaction affects the company's bottom line in either a positive or negative way. Wage range: $19-20/hour.
- Maintain ship dates on existing purchase orders placed with vendors and assist with any questions or problems that come up
- Proactively seek information from vendors to keep ship date information as up-to-date and accurate as possible
- Respond to internal requests for ship date updates, as well as cancellations
- Multitask with responding to internal and external emails/requests
- Update Purchasing folder emails (i.e., confirm purchase orders, update ship dates and back-order dates, and ensure that purchase orders match up with the vendors')
- Communicate with the Purchasing, Customer Support, and Sales departments on a daily basis
- Complete stock checks for missing parts, if needed
- Remove parts that are no longer available from the appropriate purchase order
- Run IC-14 open purchase order reports (for all open POs) and get updated ship dates, if needed
- Ensure that Neuco has received all parts sent to us using the tracking number provided by the vendor, and receive correct orders in off of the purchase order
- Resolve any issues with vendor shipments that have not been delivered on time
- Build sustainable relationships and trust with internal departments and vendors through open and interactive communication
- Maintain a high level of professionalism and positive rapport in every contact with internal departments and vendors
- Prioritize workload based upon urgency of request
- Work with the management team to innovate and implement new processes and policies to keep Neuco as the industry leader in wholesale HVAC-R distribution
- Must be 18 years of age or older
- High school diploma/GED is required
- 2+ years of industry experience is preferred
- Excellent verbal skills, including strong phone contact and active listening skills
- Excellent written communication skills
- Excellent interpersonal and conflict resolution skills
- Excellent typing/keyboarding skills
- Strong organizational skills and attention to detail
- Strong ability to multitask, prioritize tasks, delegate when necessary, and manage time efficiently
- Strong ability to remain professional and courteous to internal departments and vendors at all times
- Motivated individual who is hard-working and can work within a team dynamic
